Digital Transformation & Automation

A German manufacturing and B2B business was not looking for a new system. It had the systems. Data moved between them by export, email and re-entry, and the reporting management needed was assembled by hand from several of them.

So this was an integration project rather than a replacement. We built a custom web application sitting across the existing systems and automating the flow between them: APIs where a system offers one, scheduled synchronisation where it does not, and a single place where the data from all of them is reconciled and reported. The existing investments stayed; what changed is that departments stopped being each other's data entry.

Workflow automation covers the repetitive operational steps -- the handoffs, the status changes, the approvals and the notifications that follow them. Each was mapped as it actually ran before anything was built, which in a manufacturing business reliably turns up a few steps that exist only because a previous system once needed them.

Role-based access and management dashboards complete it: who may act on what, and a current view of operations drawn from the systems that hold the data rather than from a report somebody compiles.

Integration work is judged differently from a build. Nobody praises it when it works -- the test is that a figure reads the same wherever you look it up, and that nobody is exporting a spreadsheet to get a number. The application, its code and its infrastructure belong to the client.